- You can cancel by contacting customer support, either online, by e-mail to support@joolca.co.uk ; or over the phone at +44 808 501 5828.
- If you simply want to exchange the products you have ordered, you must do so within 30 (thirty) days of the day after you receive the products.
- You must return the products to us within 14 (fourteen) days of notifying us that you wish to cancel. Our customer service team will advise the return procedures. In most cases, Joolca will provide a prepaid label from a courier of its own choice to cover the shipping costs for the return of the products.
- For certain products (e.g. towels and consumables) the product must be returned unused with the original packaging intact.
- We will ordinarily refund the full purchase price together with the standard delivery charge paid by you (if any) within 14 (fourteen) days of receiving the returned product(s) or proof of postage of the same. If You chose to pay extra for express delivery, We will only refund the cost of standard delivery. Please note though that if You want to return only some items but keep the rest of your order, You may not be entitled to a refund of the delivery charge. In most cases of returns, Joolca will bear the return shipping cost (standard delivery).
Join the community
An international community of Joolca users share their ideas and journeys with each other online anywhere.
Slowly getting there
Robert S
08 May 2022
We looked up some ideas on Pinterest and now have an outdoor kitchen set up. The next thing will be the shower block right next to it.
Kirsty M
03 April 2022
Finally got the Hottap mounted on our NOBO 10.6. Loving this set up so much; I hate “moving in” when camping.
Bonnie S
13 May 2022
Island life in Maine with Joolca Shower and sink. 3rd season...
Stephen D
02 June 2022
Absolutely looooove our Joolca hottap! We bought it for our off grid air bnb and the guests rave about it!
Rayand H
04 June 2022
For the past 5 odd years we’ve used the same original Joolca and it’s never missed a beat. We have used it in all kinds of terrain, weather and climates.
Matthew D
25 April 2022
Officially mounted to the Scout. Ready to put this thing to use this weekend in the Ozarks.
Travis C
04 April 2022
First outdoor shower of the season ❤️
Cathi P
17 May 2022